Privacy Policy

1. Information We Collect

Personal Information

We collect information you provide directly to us, such as:

• Name, email address, phone number, and company information
• Account credentials and billing information
• Communications with our support team
• Service preferences and configuration data
• Information submitted through our contact form, including company, project, contact preferences, and optional SMS consent
• Current IT-support model and regulated-data context when you choose to provide them
• Messages submitted through the automated website chat and a pseudonymous session identifier

Technical Information

When providing IT services, we may collect:

• Network and system performance data
• Security logs and monitoring data
• Device and software inventory information
• Usage statistics and performance metrics
• IP address, browser/user-agent, request identifiers, referring page, landing page, and advertising attribution (UTM parameters and Google click identifiers)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our IT services
• Monitor system performance and security
• Respond to support requests and communications
• Send service notifications and updates
• Process billing and payments
• Comply with legal obligations
• Prevent fraud and ensure security
• Verify contact submissions, detect automation, rate-limit abuse, and quarantine suspected spam
• Operate the automated chat, classify the request, generate a response, and notify AriaNet of the inquiry

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in providing our services
• Contact workflow providers: Amazon Web Services processes and stores submissions and sends notifications; Cloudflare Turnstile processes technical signals to distinguish people from automated abuse
• Automated chat: Amazon Web Services stores short-lived chat sessions, processes messages through Amazon Bedrock, and sends inquiry notifications through Amazon SES
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

4. Data Security

The current website contact workflow uses the following safeguards:

• HTTPS for information transmitted through the website
• Cloudflare Turnstile, rate limiting, validation, and spam quarantine for contact submissions
• AWS-managed encryption for the contact-lead data store
• Restricted access through configured cloud permissions

No website or transmission method can be guaranteed completely secure. Do not submit credentials, secrets, patient information, tax records, IP lists, or asset inventories through the public contact form.

5. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Specific retention periods vary by data type:

• Account information: Duration of service relationship plus 7 years
• Contact-workflow operational and security logs: approximately 90 days unless needed for an investigation
• Quarantined contact submissions: approximately 30 days
• Legitimate contact leads: retained only as long as needed for the inquiry and documented business or legal requirements
• Automated chat session messages: approximately 7 days under the current technical configuration
• Billing records: 7 years for tax and accounting purposes
• Support communications: 3 years

6. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate data
• Request deletion of your personal information
• Opt-out of marketing communications
• Request data portability
• File complaints with regulatory authorities

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve user experience and functionality
• Provide relevant content and advertisements

You can control cookie settings through your browser preferences.

8. Third-Party Services

Our services may integrate with third-party platforms (Microsoft 365, AWS, Azure, etc.). These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

Our contact form uses Cloudflare Turnstile for bot prevention. Turnstile may process IP address, browser characteristics, and interaction signals under Cloudflare's applicable privacy terms. The form does not use browser fingerprinting created by AriaNet or collect precise location.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete the information promptly.

11. Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes by email or through our website. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this privacy policy or our data practices, please contact us: